The perfect fit for our store is someone who is motivated, analytical, creative, and a great communicator. You will be building strong relationships through partnership and collaboration and must be able to handle customer issues and manager responsibilities while maintaining a cool front.

• Monitoring sales trends, setting sales goals, and implementing strategies to maximize sales and profitability
• Weekly inventory, and inventory management
• Hiring, training, scheduling, and supervising sales associates to ensure excellent customer service
• Assessing employee performance, providing feedback, and addressing performance issues
• Addressing customer concerns, resolving complaints, and ensuring a positive shopping experience
• Measure and exceed customer service goals, including: customer retention, churn rate, renewals/win-backs, etc.
• Organizing inventory on sales floor, and making sure that the store is clean, presentable, and aesthetically pleasing to the client throughout the day, and especially so before store closing.
• Helping with day to day zoning of employees during stores busy hours.
• Assigning tasks to employees (organizing check lists, etc)
• Receiving product transfers from other stores and/or new product shipments.
• Creating appealing displays and store layout to enhance customer engagement and sales
• Maintaining store cleanliness, security, and compliance with company policies and regulations
• Developing and executing marketing campaigns, special promotions, and holiday sales strategies
• Checking in with sales associates to make sure that all checklist duties are being completed and the store is being maintained appropriately.

What You'll Need:

• 1+ years relevant service experience in a fast­-paced, creative retail environment
• Management experience
• Ability to train and develop staff
• Shopify Knowledge is a plus
• Strong leadership and communication skills
• A dedication to making people happy and consistently elevating the customer experience
• Familiarity with the user functionality of desktop, mobile, tablet and digital technology
• Mandatory Holiday and weekend availability